Terms and Conditions
These terms apply to purchases made through www.vaiva.uk. Please read them carefully before placing your order.
Payment methods: Visa, Visa Electron, Mastercard, Maestro, Apple Pay and Google Pay.
VAIVA does not offer payment by bank transfer or cash on delivery.
All prices shown on www.vaiva.uk are inclusive of UK VAT.
Processing and Shipping
All available goods are held in stock and are normally dispatched within 1–2 business days. Payment is captured only after your order has been dispatched.
You have a 90-day right of withdrawal. Customer service normally replies within 24 hours on weekdays.
Shipping Prices
Delivery is complete when you, or a person authorised by you, have received the goods.
Price and Payment
Card information is processed through a secure payment system using SSL encryption. Only the payment provider can read your full card details.
The amount charged will never exceed the amount approved by you when placing the order.
Risk of the Goods
Responsibility for the goods passes to you when the order has been delivered to you or to a person authorised by you.
Complaints and Product Defects
A 24-month right of complaint applies to all goods. You may complain about manufacturing defects that become apparent within two years, provided the jewellery has not been damaged through misuse, improper handling or ordinary wear and tear.
If your complaint is accepted, VAIVA will reimburse reasonable return shipping costs.
Right of Withdrawal
VAIVA provides a 90-day right of withdrawal, beginning on the day you receive your order.
Returned goods must be sent back in substantially the same condition and quantity as received. Unless otherwise agreed, you are responsible for the return cost.
Return address
VAIVA
3rd Floor, 207 Regent Street
London W1B 3HH
United Kingdom
Order Confirmation
To request a new copy of your order confirmation, contact support@vaiva.uk.
Available Language
Online purchases can be completed in English.
Privacy
Privacy and Personal Data
We respect your privacy and protect the personal information you share with us.
Dansk Smykkeimport ApS collects personal data only when it is relevant and necessary to provide our products, services and customer support.
We retain information only for as long as required by law or necessary for the purpose for which it was collected.
Information We Collect
We may collect your name, email address, billing address, delivery address, telephone number and payment-related information.
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Visits to www.vaiva.uk
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Purchases of our products
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Newsletter subscriptions
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Questions, complaints or feedback
The Data Controller
Dansk Smykkeimport ApS
Trading as VAIVA
Kertemindevej 1 – Hal 1
9220 Aalborg East
Denmark
UK VAT: GB199526550
Legal Basis and Purpose
We process your information to complete and deliver your order, provide customer support, send order and delivery confirmations and meet our legal obligations.
If you have given consent, we may use your email address for newsletters. You can unsubscribe at any time.
Retention
Purchase-related data is retained for as long as necessary to meet legal, accounting, warranty and documentation obligations. Newsletter information is retained until you withdraw your consent.
Other Recipients
We do not sell your personal data. Necessary information may be shared with payment providers, delivery companies and technical partners. DanDomain A/S acts as a data processor for the webshop infrastructure.
Your Rights
Depending on the circumstances, you may request access, correction, deletion, restriction, objection or withdrawal of consent.
