Terms and Conditions
These terms apply to purchases made through www.vaiva.uk.
Please read them carefully before placing your order.
Secure Payment
Visa
Visa Electron
Mastercard
Maestro
Apple Pay
Google Pay
All prices are in pounds sterling (GBP) and include UK VAT.
Bank transfer and cash on delivery are not available.
Processing and Shipping
We dispatch all orders within 24 hours on working days.
Estimated delivery time: 2–5 working days after dispatch.
Payment is captured only after your order has been dispatched.
Customer service normally replies within 24 hours on weekdays.
Shipping Prices
Delivery is complete when you, or a person authorised by you,
have received the goods.
Price and Payment
Card information is processed through a secure, encrypted payment system.
VAIVA does not receive your full card details.
The amount charged will never exceed the amount approved by you
when placing the order.
Risk of the Goods
Responsibility for the goods passes to you when the order has been
delivered to you or to a person authorised by you.
Complaints and Product Defects
Your goods must meet your statutory consumer rights. If an item is faulty,
not as described or unfit for its purpose, you may be entitled to a repair,
replacement, price reduction or refund, depending on the circumstances.
These rights are not limited to a 24-month warranty. Nothing in these terms
restricts your statutory rights. Ordinary wear and tear or damage caused
by misuse does not, by itself, make an item faulty.
Please contact
support@vaiva.uk
with your order number and a description of the problem.
For a valid faulty-goods claim, VAIVA covers reasonable return postage.
Cancellation and 30-Day Returns
VAIVA offers 30 days to notify us that you wish to cancel,
starting when you receive your order.
This extends the statutory 14-day cancellation period.
Email
support@vaiva.uk
with your order number and your decision to cancel.
Return the goods within 14 days after notifying us.
You may inspect the jewellery as you would in a shop. We may deduct any
reduction in value caused by handling beyond what is necessary to
establish its nature, characteristics and functioning.
You pay return postage when changing your mind. VAIVA covers reasonable
return postage for faulty or incorrectly supplied items.
Pack the goods securely and retain proof of postage.
UK Return Address
VAIVA
3rd Floor, 207 Regent Street
London W1B 3HH
United Kingdom
Refunds Following Cancellation
We refund without undue delay, within 14 calendar days of receiving the
returned goods or evidence of return, whichever is earlier.
Refunds use the original payment method, without a refund fee.
When you cancel your entire order, we also refund standard outbound
delivery charges. Any extra charge for a more expensive delivery option
is not refundable.
Order Confirmation
To request a new copy of your order confirmation, contact
support@vaiva.uk.
Available Language
Online purchases can be completed in English.
Privacy
Privacy and Personal Data
We respect your privacy and protect the personal information you share with us.
We collect personal data only when it is relevant and necessary
to provide our products, services and customer support.
We retain information only for as long as required by law
or necessary for the purpose for which it was collected.
Information We Collect
We may collect your name, email address, billing address, delivery address,
telephone number and payment-related information.
- Visits to www.vaiva.uk
- Purchases of our products
- Newsletter subscriptions
- Questions, complaints or feedback
Legal Basis and Purpose
We process your information to complete and deliver your order,
provide customer support, send order and delivery confirmations
and meet our legal obligations.
If you have given consent, we may use your email address for newsletters.
You can unsubscribe at any time.
Retention
Purchase-related data is retained for as long as necessary to meet legal,
accounting, warranty and documentation obligations.
Newsletter information is retained until you withdraw your consent.
Other Recipients
We do not sell your personal data. Necessary information may be shared
with payment providers, delivery companies and technical partners.
DanDomain A/S acts as a data processor for the webshop infrastructure.
Your Rights
Depending on the circumstances, you may request access, correction,
deletion, restriction, objection or withdrawal of consent.
Company and Data Controller
VAIVA is operated by Dansk Smykkeimport ApS, which is also the data controller.
Kertemindevej 1 – Hal 1, 9220 Aalborg Øst, Denmark.
Company reg. (CVR): 29977275 · UK VAT: GB199526550
