Returns and Exchanges

90 Days Money Back Guarantee

If you would like a refund on purchased jewellery, please send your jewellery back together with your order confirmation.

Return Address

Please include your order number in the return.

You can contact our returns department at support@vaiva.uk

We recommend sending returns as letter post (parcel or registered post is usually an unnecessary expense).

Replacement of Goods

There could be a number of reasons for wishing to exchange your jewellery — for example if you find a defect or the item was damaged in transit.

We apologise for any orders that fall below our usual high quality standards. In these situations we recommend requesting a replacement. At least 99% of our orders arrive in perfect condition.

If the value of the order/product is relatively low (e.g. a single defective earring or an item under £5), please contact us before sending the item back so we can find the best solution — in some cases it may not even be necessary to return the item.

Exchange Address

Please remember to enclose your order confirmation when sending items for exchange.