Items under £10

Sending jewellery back and forth often costs more than the item itself. That is why you do not need to return items where you paid under £10 each. This also applies to bundle offers.

Instead, email your order number and a photo of the item made unusable, for example cut in two, to support@vaiva.uk. We will then refund the price you paid.

You are of course also welcome to return the item instead.

Items of £10 or more

You have 30 days from receiving your order to notify us that you wish to cancel. This extends the statutory 14-day cancellation period. Email support@vaiva.uk with your order number and your decision to cancel. Return the goods to our UK address within 14 days after notifying us.

You may inspect the jewellery as you would in a shop. We may deduct any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

You pay return postage when changing your mind. Please pack the jewellery carefully, include your order number, and keep your proof of postage until the return has been completed.

Refunds

For returned items, we refund without undue delay, within 14 calendar days of receiving the returned goods or evidence of return, whichever is earlier.

The refund will be issued to the original payment method, without a refund fee. Your bank or payment provider may require additional time before the amount appears in your account.

When you cancel your entire order, we also refund standard outbound delivery charges. Any extra charge for a more expensive delivery option is not refundable.

Defective or damaged jewellery

We are sorry if an item arrives damaged or falls below our usual quality standards. Please email your order number and a photo of the fault to support@vaiva.uk, and we will refund the full price of the item.

You do not need to return faulty items, whatever the price. If you would prefer a replacement instead of a refund, just let us know.

Your statutory rights are not affected.

Exchanges

We do not exchange items. If you would like something else, you receive a refund and simply place a new order. This ensures the fastest and most accurate handling.